Contact information
At Emblem Luggage Pvt. Ltd., we understand that our customers are always on the move, and we strive to offer warranties that cover your wherever your travels take you. Our warranty is designed to protect your luggage both domestically and globally, giving you peace of mind.
- Domestic Warranty
The domestic warranty covers all Emblem Luggage products purchased and used within the country of purchase. Here's what you need to know.
- Coverage Period
[Duration e.g., 1 year/2 years/5 years] from the date of purchase.
- What's Covered
Any defects in materials or workmanship, including zippers, handles, wheels and structural components under normal usage.
- Claim Process
In the event of a defect, you can bring your luggage to any authorized Emblem service center within the country of purchase. Simply provide proof of purchase and the warranty card and our team will repair or replace the product as needed.
- What's Covered
The global warranty covers any defects in materials and workmanship under normal usage, including issues with zippers, handles, wheels and other essential components.
- International Service
You can seek assistance from Emblem Luggage's authorized service centers in multiple countries. To find the nearest service center, please visit our website or contact customer service.
- Claim Process Abroad
Contact the nearest Emblem service center or authorized dealer. Present your Warranty card and proof of purchase. The service team will assess the damage and offer repair services or a replacement if the product is covered under the warranty.. If an authorized service center's not available in your current location, you may need to send the luggage to the nearest service center, and Emblem Luggage will assist with coordinating repairs.
- Exclusions for Both Domestic and Global Warranties
Damages caused by airline handling or other transit damage. Cosmetic damages like scratches, dents, or color fading due to normal wear and tear, damage from improper use, including over packing or exposure to extreme conditions. Theft or loss of the luggage. Any modifications or repairs made by unauthorized personnel.
- Additional Information for Global Warranty
Shipping Costs: While the global Warranty ensures coverage across the world, shipping the product to and from the service center may incur additional costs if you are outside your home country.
- Local Laws
In the event of any disputes, differences between the Parties hereto, shall be referred to arbitration shall be conducted in English language and the venue of such arbitration shall be Rajasthan India. The award of such arbitration shall be final and binding upon the Parties hereto.
- How to Check Global Warranty Eligibility
Certain Emblem products come with a global warranty. To check if your luggage is covered, please refer to the product documentation, the label on the product, or visit our website. If your product qualifies for global warranty, it will be clearly indicated.
- Customer Care for Warranty Claims
Email : support@emblemluggage.com
Phone: +91-9102039602
Website: www.emblemluggage.com
- Repair and Replacement
Repairs will be carried out at no cost to the customer if the defect is covered by the warranty. If repair is not possible, a replacement will be provided based on the availability of similar products.
- Global Warranty
Emblem Luggage Pvt. Ltd. offers a global warranty on select products, allowing customers to receive service and support no matter where they travel. The global warranty ensures that your luggage is protected even when you're away from your home country.
- Coverage Period
[Duration( e.g.,1 year/2 years/5 Years] from the dote of purchase.
